FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

How long will my order take to arrive?

All OrganicBiotic orders are fulfilled within 1-3 business days. Once it ships, a confirmation email containing your parcel’s tracking code will be sent to the email address that you use to sign up. You can expect your order to arrive within the times provided below. Please note that these are estimates, not guarantees.

Standard shipping via Pos Laju/J&T Express. Estimated to arrive within :

  • 1-3 business days (West Malaysia)
  • 3-5 business days (East Malaysia)

Please note that during holidays, new product launches, restocks and promotions, order processing times may be subject to delays. Thank you in advance for your understanding.

What shipping method does OrganicBiotic offer?

Our standard shipping method is by Pos Laju/J&T Express courier, which usually arrives within 1-5 business days. 

Can I cancel my order?

We process orders as quickly as possible. Once the order has been processed, you will receive a confirmation email from us. Therefore, it is impossible to cancel your order as it has undergone processing. If you wish to cancel or make any similarly (very) urgent request, please contact us via Whatsapp at +60 11 3751 0402 within 1 hour of placing your order. We can assist you most quickly if you include your changes or edits in the message. However, as we cannot make any changes once your order is shipped or during peak seasons. We cannot guarantee these requests will always be accommodated.

Are prices negotiable?

No. Prices are fixed and final.

How do I contact customer services?

You may contact us via WhatsApp us at +60 11 3751 0402 for a prompt reply.

Customer Return Policy

Any order/product issues must be reported to the OrganicBiotic team via social media DM, Whatsapp or email (hello@ organicbiotic.com) within 5 business days from its delivery date. We take full responsibility for damaged/defective products. Returns and/or refunds are ONLY offered for brand newunopened items that are incorrect, damaged or defective. Items that have been opened may be denied a refund or exchange. Healthcare is a very personal journey. Thus, we do not offer refunds and/or return if a product didn’t work out for you.